Transport Woes: Manifestations of the Singaporean Rot

We should not be surprised if we start to miss the days when we could actually make jokes about transport operators taking us for a ride, given that bus drivers are now literally doing so and trains are refusing to do so. Nothing is more effective in stopping us from complaining about bad service than no service. No one will complain that five people have to share a square feet of standing space when everyone has to worry about crawling into the tunnel with no light at the end—or anywhere else save for our mobile phones. Maybe Lui Tuck Yew, who has been so coincidentally photographed taking a bus and a train, should be photographed walking in a railway tunnel next.

If we wish to take the train, we might have to bring along oxygen tank, or at least a fire extinguisher, for the sake of ventilation. If we decide to take a bus instead, we might, for once, get more than we pay for under the distance-based fare system. Of course, there is always the possibility of taking a cab (since dismal bus and train services are income opportunities for cabbies and those who do nothing but buy cabs and collect rent). The small price to pay lies in the numerous surcharges and the days with 32 peak hours. Admittedly, the last claim is erroneous. The fact is that, these days, taking a cab is an impossibility rather than a possibility because we cannot even get a cab when we need one. The only solution left is to walk. Just make sure that the walkways are not flooded or else we would have to swim instead. Swim while praying hard that we will not bump into a floating corpse. I cannot decide whether Singapore is a comic dystopia or a dystopian comedy.

Once upon a bygone era, we could board the train when it arrived after minutes of waiting. Then the government’s boundless love for foreign talents and the transport operators’ insatiable love for profits conspired to make us wait for two trains, then three or more, before we get so fed up that we willingly perform vertical planking on the doors while waiting for the next train just so that we can board the train. Then we board the train and unwillingly perform the same act facing the opposite direction because we cannot elbow ourselves any further into the train. The societal engineers of Singapore tell us we should be gracious. Be kind and give up your seat—even if there is a 200-human buffer between you and the pregnant woman whose belly is protruding precariously over the borders marked by the closing train doors. We are told we should not complain about overcrowding when public transport companies are already doing their best to meet the demand. The authorities have failed to understand that there can be no graciousness without spaciousness, and no grace without space.

Once upon a bygone era, we could flag down a cab quite easily. Then we began to have to flag for one desperately. Then we had to call to make bookings before we could get one. Then we had to make multiple calls before we could make a booking. Then we could hardly get through the line. More than once, a pre-recorded voice informed me, the moment I got through the line, that there were no cabs available in my area. Comfort Delgro’s computerized booking system now forces you to wait for an SMS to get the cab number when you call to book a cab. The wait for the SMS could range from 3 seconds to 3 days. (No, of course not. After a good number of minutes, you simply get an SMS telling you to try again later.) Comfort Delgro probably the most sophisticated phone booking system in the world and this is simply because there is no way it can handle the number of callers (and it still can’t). Yet, we still have to pay a booking fee. The harder it is to get through the line, the more we pay. They call it peak hour. Corporate incompetence has never been more profitable. The same company which operates buses, trains and cabs can have ridiculously long peak hours for cabs and unrealistically short peak hours for buses and trains. Because the same company can collect peak hour charges for cabs but has to increase bus and train frequencies during peak hours in order to make frequencies look less disgraceful.

In Singapore, when there are not enough cabs to meet the demand, you do not increase the number of cabs. You increase the fares. Force the demand down for a while using high charges, although it will expectedly increase again and that would be the time to increase the fares yet again. The taxi companies are aware of this. They tell cabbies not to worry that fare hikes will cause the number of passengers to be reduced because it will be temporary. In the spirit of fairness, taxi companies do not have the liberty to just increase the cabs as and when they wish to. The government has to allow them to do it, but it may not do so because they roads are also crowded. Squeeze your way out of your tin and you find that you are in an equally packed can of sardine cans. There can be no salvation without space.

We have been assured that trains now come more regularly during peak hours, never mind that we have to wait longer. A hyper-rationalized society like Singapore works this way. Experience does not matter. Neither does reality. Only codes matter. According to the codes, peak-hour trains come at a two-minute interval and the current infrastructure does not allow for higher frequencies. Therefore the service is excellent. Now, after all the disruptions last week, trains now move more slowly and the frequency is lower. A rational and necessary measure. I have not heard anything that assures me that this wonderful measure will be temporary. Is Singapore a comic dystopia?

The problems manifested by the train disruptions are merely the problems that can be seen and isolated. The underlying problem is greater and it has to do with the usual unchanging and unchangeable mindset of practically everyone who matters in decision-making in this country. At every MRT station, the station name is announced, usually only in English. But we can afford to have useless announcements about what to do when you see suspicious articles or inane reminders that we are not allowed to eat or drink in four different languages. Rumor has it that they will add another Mandarin version in Beijing accent and several more in various Indian languages. (They will even fuss about the grammar to experiment with different versions—“in stations or trains,” “in stations or on trains”—and choose the one they happen to think is right. The train services, with all the announcements, like most things in Singapore, do not exist for the people. It is always the other way round. People exist as administrative units to be managed for fat-cat institutions, including the government. Everything is centered on regulating behaviors. I believe the instinctive reaction of those in charge when passengers were trapped in a train last week was to quickly fix the technical problems (and hopefully the matter would not be blown up), and not to take care of those who were trapped or to get them out as soon as possible.

The trapped passengers had a moral obligation to trust the system, trust that whatever is being done is right. A man broke a train window with a fire extinguisher during December 15’s MRT service disruption and SMRT has taken to it with unprecedented kindness, telling the media that it is not going to press charges against him. In other words, it actually has the right press charges against the man. (Of course it has the right, but there is no need to make a statement that emphasizes the right.) If you are trapped in the train and you are a man, you would have to choose between “Save my life and sacrifice my butt” and “Sacrifice my life and save my butt”. For when you are charged with vandalism, you will be caned. (Tip: get a woman to do it instead.) We are now advised to never break windows but instead wait for help and, presumably, for instructions to follow. SMRT will work with schools to “educate” people on how to handle emergencies. Only Singapore can be this obsessive compulsive about getting people to behave in the way The Greats think they should. Is Singapore a dystopian comedy?

Singapore is a place with lots of laughter if you have the right sense of humor and are appropriately distanced. Corpses, floods, price hikes, disruptions: blame the PAP. Corpses, floods, price hikes, disruptions: vote for the PAP. I lack the expertise to tell whether Singaporeans are being screwed over and over again or if they are screwing themselves over and again in a historically unprecedented bout of masochism. The latest statistics suggest that about 60% of Singaporeans are hardcore masochists.

Despite all the problems with SMRT’s train services, CEO Saw Phaik Hwa is not resigning. Those who can sack her are unlikely to do so. She is an excellent CEO. Just look at how much profits the company has made since she became the CEO. That is also the problem with Singapore culture. We have fixed criteria and they must be enforced even when they defy common sense and logic. Students are graded with rubrics. Workers are evaluated with fixed criteria. It does not matter if you are hollow as long as you fit certain dumb criteria of having substance. Criticize the criteria and you have new criteria, but you are never quite free from criteria culture, which is a malignant tumor threatening to kill all truth in this society.

I do not quite care whether Saw Phaik Hwa steps down. It does not matter who is the CEO if the basic task of the CEO is to exponentially increase profits endlessly. Nevertheless, I find her justification for not resigning is irritating and hilarious at the same time: “No good leader will leave the field when the battle is on. I am staying put now to do my work, and put everything right.” The pure comic energy of her justification comes from the uncanny refrain every time some leader in Singapore is asked to resign. Call for any PAP minister to resign and you get the essentially the same justification. I’m refusing to let go of my high-paying position of power because I’m a responsible leader. Since Saw is such a great, responsible leader, allow me to suggest that she should stay on, implement measures to solve all the problems, and resign. Within one year. It is ironic, though, that if she does decide to resign, she might prove to be more deserving of the position than most other people we can find. But this will never happen because self-righteous shamelessness and good leadership are two sides of the Great Singaporean Equation.

We therefore cannot expect any PAP minister to resign either because they are good leaders, though we can certainly turn them into second-generation George Yeos. Not unexpectedly, the direct or indirect messages we are getting from the party voted into power by 60% of Singaporeans are the usual PAP clichés, which can be paraphrased as:

  1. It is not the fault of the PAP government or the system they have created. We will look into the(ir) problems and help everyone solve them.
  2. You can’t expect things to be perfect. We try to fix the problem and move on.
  3. Any solution put forward by the opposition is wrong/whatever we have done is correct.

One learns to appreciate comic refrains after a while. The Prime Minister announced that there would be a public inquiry to investigate the service disruptions. The PAP is not the SMRT. The problems lie with SMRT and the PAP will find out the problems. The PAP will solve help to solve the problems. It is in no way responsible for creating the circumstances that allow the problems to fester in the first place. Deputy Prime Minister Teo Chee Hean reminds us that we can never attain perfection: “No matter how careful we are, there will always be instances when things go awry, and we must be prepared for that.” We look forward and move on. After all, looking backwards might reveal some hard truths.

Transport Minister  Lui Tuck Yew feels compelled to tell us once again about the fact (i.e. the PAP’s stand) that nationalizing public transport will not work because the Workers’ Party is asking for it to be nationalized. Yes, the last sentence is ambiguously phrased. Nationalizing public transport will not work because the Workers’ Party thinks it should be done? Or Lui was saying what he did because it was the Workers’ Party that gave the suggestion? The ambiguity is deliberate—it reflects reality. We have been told time and again that we should not have anything else but the PAP in the Parliament because opposition presence or a coalition government will lead to constant bickering and policies will not be implemented. The actual circumstances show that, even with the weakest opposition in the democratic world, the PAP stubbornly sticks to its opinions; and due to the weakness of the opposition, alternative (and better) policies do not even have a chance of being implemented.

In Singapore, the first, and usually only, impulse when a problem that is significant enough is uncovered in Singapore is to make sure that it does not happen again. For the sake of The Greats. There is a rule that The Greats must never lose face. The greater you are, the less your face can be compromised. SMRT is now told that it must make things right. But what if SMRT only operates under a system that the PAP has made wrongly? Even if problems are systemic, we address them as though they are not. We are then pressured never to let manifestations of systemic inadequacies arise again although the same problematic system does not change. The lowest life forms thus get the most stress, and we are generally an unhappy and fearful population. What? SMRT did not inform stranded passengers about the situation? We must never let it happen again and the guy making announcements must be given more instructions, more duties, and be held accountable. The fault cannot possibly be with profit-driven public transport created by the PAP. The biggest problem with Singapore is how The Greats respond to problems. They need to change the way they respond to them. The current philosophy: cover up what you can, justify what you can’t and reductively address what is beyond justification. The system creating the problem is sacred because it is created by the sacred. The required change: criticism is sacred, not power. Leadership is the art of letting go as much as possible. Change is not possible unless the greatest of The Greats, the PAP, does not have a high chance of staying in power perpetually. As long as we do not have a truly democratic culture and remain PAP-dominant, perpetual power is too great a temptation for The Greatest to resist. The Greatest is not going to risk losing it by admitting to mistakes. Counter-intuitively, if it has a good chance of losing power anyway, the stakes are actually lower. No point clinging on so desperately to something that is clearly impermanent.

If only there were fewer masochists.

Singapore is dystopian and comic. But there’s no mirth because it’s too close.


37 Responses

  1. […] choose to” – SMRT CEO – TOC: SMRT should be surrendered to a new Statutory Board – Molitics: Transport Woes: Manifestations of the Singaporean Rot – Ryan Goh: Life through these eyes: SMRT CEO Saw Phaik Hwa needs to go – Gintai: Singapore SMRT […]

  2. UBS CEO has to resign due to the exposure of the risk management issue not too long ago. One could argue if that was really his fault? But it did happen under his watch after he pledged to put in place governance and get the Bank on track. Imagine if the situation caught was on the scale of Barings Bank (by nick leesson) and in the wake of Lehman Brothers, SocGen etc, that the people & BOD would put up with such blatant malpractice?

    In that context, Ms Saw has to go. And the ball is in the court of the Board of Directors to decisively make it right at once.

    • Ironically Ms Saw is aptly name because right now she is born to play See-SAW just like PAP cronies. She see and then she saw, and saw and then she see, resign and then not resign. Get the point ?

      • If you didn’t get the point, it’s normal cos neither do I … haha

        I speaking more like PAP cronies. Indeed PAP is a disease that so infectious. After all who doesn’t love to talk cock and sing song like million dollars MIW ? Here I go again … haha

    • erm.. to remove a ceo.. u need the votes of shareholders but not board of directors..

  3. Referencing the 60.1% as masochists is off the mark. They are actually pain fearing, kool aid fed cowards.

  4. […] Manifestations of the Singaporean Rot LD_AddCustomAttr("AdOpt", "1"); LD_AddCustomAttr("Origin", "other"); LD_AddCustomAttr("theme_bg", "ffffff"); LD_AddCustomAttr("theme_border", "cccccc"); LD_AddCustomAttr("theme_text", "333333"); LD_AddCustomAttr("theme_link", "0060ff"); LD_AddCustomAttr("theme_url", "df0000"); LD_AddCustomAttr("LangId", "1"); LD_AddCustomAttr("Autotag", "travel"); LD_AddCustomAttr("Autotag", "entertainment"); LD_AddCustomAttr("Autotag", "technology"); LD_AddCustomAttr("Tag", "bouquets-and-brickbats"); LD_AddCustomAttr("Tag", "firsts"); LD_AddCustomAttr("Tag", "bedok-reservoir"); LD_AddCustomAttr("Tag", "public-transport"); LD_AddCustomAttr("Tag", "singapore"); LD_AddCustomAttr("Tag", "singapore-politics"); LD_AddCustomAttr("Tag", "smrt"); LD_AddCustomAttr("Tag", "smrt-breakdown"); LD_AddCustomAttr("Tag", "taxi-fare-increase"); LD_AddCustomAttr("Tag", "tipping-point"); LD_AddSlot("wpcom_below_post"); LD_GetBids(); Like this:LikeBe the first to like this post. This entry was posted in Bouquets and Brickbats, Firsts and tagged Bedok Reservoir, Public Transport, Singapore, Singapore Politics, SMRT, SMRT Breakdown, Taxi Fare Increase, tipping point. Bookmark the permalink. ← Ching Chong, Ling Long, Ting Tong […]

  5. I am not sure if we will ever turn into a land of inquiry committees.
    When MSK escaped, the MHA chief sets up a COI. Of course, I have my reservations why he had the authority to setup a COI instead of someone more independent, since he was part of the problem.
    Now, we have a SMRT crisis, the MT chief is going to introduce another COI. Of course, the emotional fortitude displayed by the SMRT CEO, to stay back with a million dollar package to solve the problems, while fares remain unchanged, was equally amusing.
    COIs look set to become a great tool for people who are part of the problem, one that will never point the finger back at the chiefs, not matter how big the blunders are. I am not optimistic that the SMRT COI will point to a top management and ministry failure.

    • It won’t point to ministerial failure, but it could well point to SMRT management. That’s why it’s always “SMRT must do this/that” now.

  6. Hi Molly,

    Your article is really witty, brilliant, incisive and pertinent to the point. I enjoy reading every sentence and point made. Truly interesting.and refreshing.

    Will SMRT change and improve after all these breakdowns and assurances and statements from SMRT CEO, Transport Minister, Lui Tuck Yew and PM Lee to lnvestigate into the causes, inspect the problem areas and fix them accordingly?. My educated guess is it may not. The PAP mindset and influence in SMRT is far too strong because the major shareholder in this public limited company controls all its activities. Don’t believe me? Just look into the SMRT board of directors and see the link below

    Apart from Ms Saw who is the CEO and the President , you have board members having more than two jobs.

    Koh Yong Guan is the Chairman and he holds several positions, amongst them Chairman of the Central Provident Fund Board, and a member of the Board of the Monetary Authority of Singapore.. He was previously the Commisioner of Inland Revenue.and Managing Director of the Monetary Authority of Singapore

    The next board member is Paul Ma Kah Woh who holds several board appointments of which Chairman of Mapletree Logistics Trust Management Ltd and a director of Mapletree Investments Pte Ltd are two of various appointments he is holding.

    The next one is Ong Ye Kung who holds far too many appointments of which Assistant Secretary-General of National Trades Union Congress (NTUC) and Chairman of the Employment and Employability Institute (e2i) are two of the many positions. By the way, PAP Ong Ye Kung together with George Yeo, Lim Hwee Hua, Cynthia Pua and Zainul Abidin Rasheed contested the Aljunied GRC in GE2011. Ih his Facebook, he claimed that he is working the ground to win back Aljunied from Workers Party. Ong Ye Kung was highly recommended by PM Lee to be future Minister material.

    The other board members are Bob Tan Beng Hai, Tan Ek Kia, Peter Tan Boon Heng, Yeo Wee Kiong and Lee Seow Hiang.

    • Thanks, Wen Wah. 🙂

      I think the sort of company SMRT is won’t allow it to change. It simply can’t justify any compromise to profits for the sake of better service to a captive customer base. But of course, nationalizing is bad.

  7. I like the statement “Singapore is a place with lots of laughter if you have the right sense of humor and are appropriately distanced.” Absolutely agree with it.

    Everyday, I read the papers for entertainment’s sake. Of course, this hilarity is not confined to Singapore but is endemic in humanity. In Singapore, we do get our fair share of it. =)

  8. Best article I’ve read all year.

  9. 10 thumbs up!!!!

  10. “Saw” is her surname, so it’s not quite given to her “aptly”. 🙂

  11. B!tch, please

  12. After reading your piece, I felt that it was nothing more than the Great Rant, a long one at that. I seriously do not know whether you understand what a Rot means.

    • I seriously question your use of the definite article before “Great Rant” and an indefinite article before “Rot” . . . Speaking of a lack of understanding . . .

      • Use of beautiful crafted words cannot disguise the fact that the article is nothing but a long anti-govt rant. Seriously

        • While I do not quite agree with your accusations, I believe there is nothing wrong with ranting or being anti-government. Neither is there anything wrong with writing a long blog post. There is no need for disguise.

          A blog post (or any written article) does not have to be anything more than an anti-government rant. Again, there is no need for disguise. What could it possibly be disguised as anyway?

          If a rant is supplemented with what you deem to give it more value, perhaps the supplement is the disguise itself. This would be no different from the agents of the government, sent to “balance” the negative views expressed online, disguising their posts as rational evaluations of government critics.

          Unfortunately, there is something wrong with being presumptuous enough to expect a blogger not to indulge in anti-government rants or write blog posts that must be something more than one. If you had encountered a blog post that was nothing more than a pro-government rave, you would, as far as I can see, not have had any issue with it being nothing more.

          Nevertheless, I would have no objections if you had stopped at saying that this blog post was nothing since there is nothing wrong for something to be nothing. Being nothing is better than being an anti-anti-government troll who rant against ranting. Such people are either perversely puerile or obstinately servile.

  13. Dear Molly,

    Read my book “Singapore Accent” by BJ Wu (out of print but available in the National Library) and you will find that we were like that even in the 70’s! Plus ça change!

    Ivy Goh Nair aka BJ Wu

  14. Brilliant article!

  15. Molly,
    you are a interesting kitten. Are you up for adoption ? Queen cleopatra of SMRT (Singapore Must Repair Train) is interested in keeping you as a pet. She will make sure that your mouth and hand will be busy with delicious fishes like me so that you will have no time to do anything, let alone writing a post.

    Lala, the million-dollars Persian Cat of CIW (Cat-In-White)

  16. Hi Molly,

    I share the same sentiments that Singapore indeed caricatures a comedic dystopia and also serves as a good example of dystopian comedy.

    The only consolation I suppose is when I see the “finer” examples of North Korea and Dubai.

    Really, how else might we react if not with a wry sense of humor?

    It would seem the absurdity of the situation is on the increase with the CNA telling us tautologically that there were no floods in Orchard, just “ponding”.

    • I wonder how many species of animals the pond supports.

      • What ? A pond in Orchard road ?

        Anyone want to join in to catch tadpoles in the pond ? Who know we might hit a jackpot because someday these tadpoles might grow up to be a million-dollars deaf zorro frog whose CPF grow so extraordinarily rich that needs to be checked every month !

  17. Excellent article and obeservation abt the sgp culture and system. Unfortunately the 60% have been too throughly brainwashed to understand any better. Their most common response to any ‘negative’ comments abt the greats are “Well can you do better?”

  18. /// Maybe Lui Tuck Yew, who has been so coincidentally photographed taking a bus and a train, should be photographed walking in a railway tunnel next. ///

    I thought I just saw one such photo of him in the tunnel looking for flawed claws in the MSM recently.

  19. Those ‘Singapore has the world’s least corrupt politicians” claims always make me chuckle – why would you need to embezzle a few grand here and there when you’re being paid millions?

    Anyway, I’ve always thought the fundamental problem with politics is that people who have the desire to tell people what to do (i.e. run for office) are almost never the kind of people who would do so in a fair and objective way. Singapore has taken that to a new level: a government that runs the country like a business and seems to view its citizens as entry-level employees.

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